Order Processing and Tracking Information

We will process orders within 1-2 working days. Once processed, tracking information will be available online within 3 days, allowing you to track your shipment within 1-5 days.

Shipping Times

For the following countries, 99% of our shipments are handled by selected logistics partners and typically take:

• United Kingdom: 6-13 business days
• USA: 5-9 business days(excluding overseas territories and islands)
• Germany: 6-13 business days
• Canada: 6-12 business days
• Australia: 7-13 business days
• Europe (most countries): 8-13 business days
• Hong Kong, Macau: 3 business days

Yes, all our leather bags come in protective and elegant packaging to ensure they arrive in perfect condition. Each piece is carefully wrapped, and we use eco-friendly materials whenever possible. Our commitment to sustainability means your bag looks good — and feels good for the planet.

International Shipping

We ship internationally to various countries, including but not limited to: Australia, Austria, Belgium, Canada, France, Germany, Italy, Japan, Netherlands, United Kingdom, United States, and many more.

If your destination is not listed, feel free to email us at hi@kakavy.com for assistance.

Accepted Payment Methods

Our website supports the following payment options:

PayPal
You can pay with your PayPal account. PayPal is a secure online payment method that supports multiple currencies. You can choose to pay with your PayPal balance, a credit card, or a bank transfer.

Credit Cards
We accept a variety of major credit cards, including Visa, MasterCard, American Express, and more. Your credit card details are securely processed, and we take all necessary precautions to ensure the safety of your payment.

Apple Pay
You can securely make payments using Apple Pay. Apple Pay allows for fast and secure transactions using your saved cards, providing a seamless checkout experience on supported devices.

Google Pay
You can choose Google Pay for a quick and secure checkout. Google Pay supports multiple payment methods, including linked credit or debit cards, ensuring a smooth and hassle-free transaction.

Klarna
You can use Klarna to pay for your orders in installments. Klarna offers flexible payment options that allow you to pay based on your financial situation.

Payment Security

We implement multiple security measures to protect your payment information:

• SSL Encryption: All transactions are encrypted using Secure Socket Layer (SSL) technology to prevent unauthorized access.
• No Storage of Credit Card Information: We do not store your credit card details; all payments are securely processed through trusted third-party payment providers.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email containing your order details. Please keep this email for your records.

Order Cancellation & Refunds

For details regarding order cancellations and refunds, please refer to our Refund Policy.

Payment Issues & Support

If you experience any issues during checkout or require assistance, please contact our customer support team at:
Email: hi@kakavy.com

We are happy to help resolve any concerns.

Updates to Payment Policy

We reserve the right to update our payment policy at any time. Please check this page regularly for the latest information.

 Before returning an item, please email us:

Email: hi@kakavy.com

Cancellations

We accept cancellations within 12 hours of placing an order. If you cancel your order, you will receive a full refund within 2-3 business days. If the item has already been shipped, the order cannot be cancelled. To cancel your order, please email us at hi@kakavy.com (please provide your order number or confirmation email).

30-Day Unconditional Return Guarantee on Unopened and Unused Merchandise

Unopened and unused merchandise can be returned for a full refund within 30 days of purchase for any reason. The product will be inspected at our warehouse, and the refund will be processed following this inspection. Please contact our support email for the return address. Return shipping charges must be paid in advance, and COD packages are not accepted. For warranty claims not related to quality, the purchaser is responsible for shipping costs. All goods and accessories must be in their original packaging. Returned items that are used or in poor condition will not be accepted. Please send a photo of the returned package and the tracking number to hi@kakavy.com. Otherwise, the return will not be accepted. Returns may be refused if the above requirements are not met.

Items can be returned within 15 calendar days from the shipping date. Returns due to non-quality related issues after the warranty has expired will be refused. If you wish to return an item, please contact us at hi@kakavy.com (please provide your order number and item condition).

Our customer service team will confirm the reason for the return and may request photos of the product and packaging from different angles.

Please include the following in your email:

1. Order number
2. Photos clearly showing all sides of the product
3. A photo showing the complete accessory set
4. A photo of the original packaging

Please note that the 15-day warranty must meet the following requirements:

• Products and accessories must be in their original packaging
• Products and accessories must be free of cracks, dents, scratches, and other elements that affect resale value

It may take up to 10 business days to process your refund after your return is received. It usually takes 7-10 business days for the refund to appear on your credit card statement. Disputed orders may take 3-6 months to resolve.

12 Months Warranty

We take responsibility for quality issues and provide a 12-month warranty for quality concerns. Any damage or misuse of the item by the purchaser will void the warranty. We will provide a replacement or refund after confirmation via hi@kakavy.com (please provide your order number and item status).

Late or Unpaid Refunds

If you haven't received your refund yet, please check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. If you have not received your refund yet, please reach out to us at hi@kakavy.com.

Exceptions

The Kakavy warranty does not apply to:

• Accidental abuse or damage
• Damage from natural disasters (lightning, tornadoes, hurricanes, etc.)
• Unauthorized modification, repair, disassembly, or use not in accordance with official instructions or manuals
• Issues not related to quality
• Items purchased from unauthorized sellers
• Use for specific purposes that deviate from normal consumer use
• Items that have been lost, stolen, refunded, or free
• If you do not have a valid proof of purchase

Contact Information

For any inquiries, assistance, or feedback, please reach out to us at:

Email: hi@kakavy.com

Business hours: Monday to Friday, 9:00-18:00 (UTC-8)