FREE DELIVERY ON ORDERS OVER $100
KAKAVY FULL GRAIN LEATHER STUDIO
30-DAY GUARANTEE | 12-MONTH WARRANTY

Due to the Chinese New Year, orders placed from January 22 to February 7 will all be shipped on February 9.

Shipping Policy

Order Processing and Tracking Information

We will process orders within 48 hours. Once processed, tracking information will be available online within 3 days, allowing you to track your shipment within 1-5 days.

Shipping Times

For the following countries, 99% of our shipments are handled by selected logistics partners and typically take:

  • United Kingdom: 6-13 business days
  • USA: 5-9 business days
  • Germany: 6-13 business days
  • Canada: 6-12 business days
  • Australia: 7-13 business days
  • Europe (most countries): 8-13 business days
  • Hong Kong, Macau: 3 business days

International Shipping

We ship internationally to various countries, including but not limited to: Australia, Austria, Belgium, Canada, France, Germany, Italy, Japan, Netherlands, United Kingdom, United States, and many more.

If your destination is not listed, feel free to email us at hi@kakavy.com for assistance.

Damaged or Lost Deliveries

If your delivery is damaged or lost, please reach out to our customer support team at hi@kakavy.com. We will investigate the issue, which may take up to 5 business days.

Incorrect or Missing Items

If you receive incorrect or missing merchandise, contact our support team at hi@kakavy.com with photo evidence of your claim.

Customs and Import Charges

Depending on the destination country, you may incur additional customs or import charges upon delivery. You are responsible for these fees. Please consult your local customs office for details.

Note on Delivery Times

Due to strict customs inspections from August to November, our delivery times may be 1-2 days longer than usual.