Return and Refund Policy

Before returning an item, please email us:

Email: hi@Kakavy.com

Cancellations

We accept cancellations within 12 hours of placing an order. If you cancel your order, you will receive a full refund within 2-3 business days. If the item has already been shipped, the order cannot be cancelled. To cancel your order, please email us at hi@Kakavy.com (please provide your order number or confirmation email).

30-Day Return Policy for Unopened and Unused Merchandise (From Shipment)

Your statutory rights: This commercial return policy does not limit any mandatory consumer rights, including rights relating to faulty or misdescribed goods. Where the European Union statutory right of withdrawal applies, you generally have 14 days from delivery to notify us of your decision to withdraw, without giving a reason, subject to applicable statutory exceptions. The shipment-based deadline and commercial eligibility conditions below do not override those rights.

For unopened and unused merchandise, you may request a return for a full refund within 30 calendar days from the shipping date, subject to the commercial return conditions below. The product will be inspected at our warehouse, and the refund will be processed following this inspection. Please contact our support email for the return address. Return shipping charges must be paid in advance, and COD packages are not accepted. For warranty claims not related to quality, the purchaser is responsible for shipping costs. All goods and accessories must be in their original packaging. Returned items that are used or in poor condition will not be accepted. Please send a photo of the returned package and the tracking number to hi@Kakavy.com. Otherwise, the return will not be accepted. Returns may be refused if the above requirements are not met.

Please submit your return request within 30 calendar days from the shipping date. This is the deadline to request a return, not the deadline for the returned package to arrive. Non-quality-related requests outside this commercial return window may be refused, except where applicable statutory rights provide otherwise. If you wish to return an item, please contact us at hi@Kakavy.com (please provide your order number and item condition).

Our customer service team will confirm the reason for the return and may request photos of the product and packaging from different angles.

Please include the following in your email:

1. Order number
2. Photos clearly showing all sides of the product
3. A photo showing the complete accessory set
4. A photo of the original packaging

To qualify under this commercial 30-day return policy, the following conditions apply:

• Products and accessories must be in their original packaging
• Products and accessories must be free of cracks, dents, scratches, and other elements that affect resale value

It may take up to 10 business days to process your refund after your return is received. It usually takes 7-10 business days for the refund to appear on your credit card statement. Disputed orders may take 3-6 months to resolve.

12 Months Warranty

We take responsibility for quality issues and provide a 12-month warranty for quality concerns. Any damage or misuse of the item by the purchaser will void the warranty. We will provide a replacement or refund after confirmation via hi@Kakavy.com (please provide your order number and item status).

Late or Unpaid Refunds

If you haven't received your refund yet, please check your bank account again. Then contact your credit card company. It may take some time before your refund is officially posted. If you have not received your refund yet, please reach out to us at hi@Kakavy.com.

Exceptions

The Kakavy warranty does not apply to:

• Accidental abuse or damage
• Damage from natural disasters (lightning, tornadoes, hurricanes, etc.)
• Unauthorized modification, repair, disassembly, or use not in accordance with official instructions or manuals
• Issues not related to quality
• Items purchased from unauthorized sellers
• Use for specific purposes that deviate from normal consumer use
• Items that have been lost, stolen, refunded, or free
• If you do not have a valid proof of purchase

Contact Information

For any inquiries, assistance, or feedback, please reach out to us at:

Email: hi@Kakavy.com

Business hours: Monday to Friday, 9:00-18:00 (HKT / UTC+8)